Mercedes-Benz Statement:
Also Mercedes-Benz:
I'm disappointed with how Mercedes is losing its exclusivity, craftsmanship, materials, and attention to detail.
Cost-cutting will destroy it.
Of course… in the past, every single button on the dashboard had to be first sketched, then designed, modelled, prototyped, and then they had to make machines and molds so the button could actually be produced and installed in the dashboard — all of that involved a lot of work and expense.
But the owner also got a more unique user experience in return.
Now the business model is clear: buy a cheap LCD screen, which Daimler practically gets for free from China due to the sheer quantity, and all they need to do is upload software that displays all the buttons and functions on it.
Let's leave aside how many times we've already seen these Mercedes LCDs freeze, draw random lines, turn off, or fail in other ways... the user experience is also very poor.
It’s very hard — if not practically impossible — to reach for the screen while driving and try to hit the right icon on the first try with your fingertip. Isn’t that a paradox? A police officer will give you a ticket if you’re messing with your phone while driving — but suddenly this kind of fiddling with a touchscreen is allowed?
Let’s also not forget that NCAP has announced that, going forward, cars with too few physical (haptic) buttons will receive one star less and won’t be able to earn five stars. Which makes sense — this is a matter of safety (despite all the new driving assistants and partial autopilots).
Sure, someone will now say “but new cars already have great voice commands,” and yes, to some extent that’s true, but still not for absolutely every function. Plus, why should I have to go into the “car” menu, then “seat,” and then select heating or cooling — when we could just have a dedicated button to press and activate the function instantly?
But as I’ve said many times before: it’s shameful that in the new W223 there’s one single plastic button with black piano lacquer that controls seven seat functions — while in the W221, you had separate buttons for the same functions, and they were made from cool aluminum.
Don’t take it the wrong way, but I find it insulting that Mercedes charges us these kinds of prices while delivering a product that is significantly worse in build quality and made from cheaper materials.
People should stand up against this kind of scam. Or they’ll just start buying premium Chinese and Korean cars.